Sonata Dialer

Validations of the dates and times established in the campaign.

Service restart logic after performing an update to the application.

The broadcast campaign does not stop when the status is changed to “inactive.”

Campaign recycling function.

Automatic detection of delimiters in the uploaded contact list file. Now supports separators including ",", ";", and "|".

Enhanced performance of the call contacts job for broadcast campaigns.

Optimized the service for handling calls per minute.

Timezone validation processes for secondary tenants.

Issue with the reload button for disposition categories.

Invalid class of service ID issue in a multitenant context.

Validation of the cid_number in the diffusion campaigns.

The provided Class of Service ID doesn't belong to the provided tenant.

Reload button of the layout categories does not work in secondary tenants.

Function to make a test call to verify broadcast campaign configurations.

CID Name and CID Number as configurable fields in broadcast campaigns.

Call history feature in agent console.

In broadcast campaigns, now only the categories IVR, Announcements, and Custom Destinations are shown.

Call to contacts broadcast service.

Form builder (edit fields issues).

Save form issue.

Call retry validation issue.

Agent console performance.

Destinations are not loaded in secondary tenants.

Issue when recycling campaigns.

The non-pending contacts alert is not displayed in the agent console.

Issue when updating agents extensions.

Calls are not generated correctly on secondary tenants.

Dynamic queues are not displayed on some agents.

Issue when requesting to apply changes related to queues.

Migration issues.

Broadcast Campaigns.

New Image Field in Form Builder.

Conditional Fields: Implemented conditional logic for dynamically displaying form fields based on user input.

Disposition Reasons: Included the ability to assign disposition reasons for better tracking and analysis.

Call Retries Alert in Agent Console: Implemented alerts in the agent console for call retries.

Skip to Next Contact Phone on "NOANSWER": Enabled the system to automatically skip to the next contact phone number when a call fails due to "NOANSWER" response from the PBX in automatic mode.

Custom HTTP Port Support: Added support for custom HTTP port configuration.

General UI.

Agent Console.

Dialpad.

Input Configurations in Form Builder.

Predefined Options in Select Input Field Configurations.

Validate Read-only Inputs in Form Builder.

Dynamic Custom Options (checkbox, select, radio).

Handle Error Responses when Creating a Queue.

Call Countdown in Automatic Preview Mode.

Allow lower Values than 20 Seconds in "Wrap Up Time" (Campaigns manager).

PJSIP and WSS Port Configuration from Wizard.

Issues related to user deletion and addition of super admin users.

Russian Language Selection Issue.

Fixed issues related to call retries.

Issue where queue data was not updating in real-time when using the Queue Manager.

Read-only Setting in Form Builder.

Issue where Ice server username and credentials were not saved properly.

Tenant Administrator Validations.

General Settings Saving Issue.

PBX Settings validation issues (port and secure options).